Customer Support Associate

This role is customer support + sales combined. You talk to customers, solve their queries, and upsell their products where required.

The job demands consistency, patience, communication skills, and discipline. Anyone expecting a “just sit and talk” job will struggle. People who enjoy hitting numbers and earning incentives will do extremely well.

3. Key Responsibilities

• Answer customer calls and assist with bank account / card / loan related queries

• Provide accurate information about bank services, charges, and policies

• Maintain customer satisfaction while keeping call time optimal

• Pitch and sell banking products (credit cards, insurance, loans, accounts) based on customer profile

• Achieve weekly and monthly sales targets — non-negotiable

• Maintain records in CRM without errors

• Follow scripts, quality instructions, and reporting structures

• Participate in daily huddles, training, and performance reviews

• Work on improvement plans if performance drops

4. Skills Required

• Good English or Hindi or fluency in any South language

• Clear speaking voice and ability to explain confidently

• Ability to handle pressure — targets are hard, not relaxed

• Good listening skills and objection-handling

• Fast learner — products and policies change every month

• Discipline with attendance and behavior

• Real interest in sales (not just “customer service”)

. Who Will Fit This Job

This job is perfect for you if:

• You want stability + fixed salary + incentive potential

• You are comfortable working in a target-driven role

• You want to grow fast in the banking sector

• You are confident in talking to customers, convincing them, and closing deals

• You like seeing results — more targets = more incentives

This job is not suitable for people who:

• Hate sales or don’t want to pitch products

• Expect zero work pressure

• Want a chill job without KPIs

• Cannot handle repeated calls and follow-ups

• Have a problem with punctuality or attendance rules

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹30,000.00 per month

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer Support: 1 year (Required)
• BPO Domestic or International: 1 year (Required)

Language:

• Specify your English or Hindi Versant Level (Required)
• English,Hindi,Any Regional Language (Required)

Work Location: In person