Customer Support Associate

Job Description

Customer Support Associate with no tragets (Fresher can also apply) We are a rapidly growing cross border E-commerce Company with a presence in India, Dubai, Saudi Arabia & USA. & For our expansion we urgently require suitable candidates for the Customer Support position for our Mumbai Office based at Andheri East location to be part of our growth. Job Responsibilities - - Reply to customer messages. - Connecting with customers through E-mail, chat, messages, and calls as and when needed. - Appeal A to Z claims. - Resolve and close negative feedback. - Managing returns. - Feedback from customers. Send messages to get positive feedback. - Coordinate with internal teams and logistics partners to resolve queries - Ability to resolve escalated customer issues - Responsible for resolution for queries on day-to-day Order Processing, Deliveries and Returns of Customer Orders - Coordinate with other teams like in-house team, external vendors like delivery partners, warehouse, and logistic partners on execution of e-commerce activities. - Maintain understanding of E-commerce practices for better resolution of customer queries. - Manage the quality of Service and Customer Satisfaction - Prepare Insights Report on the data mining outcome. Desired Candidate Profile :- - Experience in calling and speaking to customers (Dometically and Internationally) - Min. 1-5 years Experience in the same field (preferably from Ecommerce/Courier Logistics etc. industry) - Excellent communication in English (Spoken / Written). - Good MS Excel skills (Preferable VLOOKUP, HLOOKUP and Pivot table). - Should be a quick learner and able to contribute to bringing positive feedback from customers by using effective methods and media. -Should be able to join immediately at least within 7- 15 days if selected. Interested Candidates can send me their resume directly 7506691565 in this whats'app number. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Paid sick time Schedule: Day shift Morning shift Education: Higher Secondary(12th Pass) (Preferred) Work Location: In person Speak with the employer +91 7506691565