Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in delhi
>
No Names India Social Media
>
Customer Support Associate

Customer Support Associate

No Names India Social Media

1 - 5 years

0 Lacs

delhi

Posted:3 weeks ago| Platform: Shine logo

Apply

Skills Required

customer support inbound calls email support verbal communication written communication outbound calls chat support crm systems ticketing platforms

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have previous experience handling inbound/outbound calls as well as chat/email support, ensuring the delivery of high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude towards customers consistently. Identify and assess customers" needs to ensure their satisfaction. Provide accurate, valid, and comprehensive information using the appropriate tools and resources. Adhere to communication procedures, guidelines, and policies. Escalate unresolved issues to the relevant teams promptly. Keep detailed records of customer interactions, comments, and complaints. Achieve performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum of 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (proficiency in regional languages is a plus). Ability to multitask, prioritize, and effectively manage time. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Willingness to work in shifts, including weekends and holidays when necessary. A calm, patient, and empathetic approach when dealing with frustrated customers. Job Type: Full-time Benefits: Health insurance Language: English (Preferred) Location: Hauz Khas, Delhi, Delhi (Preferred) Work Location: In person,

More Jobs at No Names India Social Media

Sales Manager

Delhi, Delhi

2.0 - 2.0 yrs

Salary: Not disclosed

Customer Support Intern

Delhi

Experience: Not specified

INR 0 - 0 Lacs

Telecaller – Sales

Delhi, Delhi

Experience: Not specified

INR 0 - 0 Lacs

Telecaller – Sales

Delhi

Experience: Not specified

INR 0 - 0 Lacs

Senior Performance Marketing Manager

Delhi

5.0 - 5.0 yrs

INR 0 - 1 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

No Names India Social Media

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Support Associate