Customer Support Associate – International BPO (Voice/Non-Voice)

Job Title:

Location:

Experience:

Shift:

Employment Type:

Job Summary:

We are seeking enthusiastic and customer-focused individuals to join our International BPO team as Customer Support Associates (Voice/Non-Voice). In this role, you will be the first point of contact for customers and candidates, providing timely and effective support through inbound calls, emails, and chats. Freshers with excellent communication skills and a willingness to learn are encouraged to apply.

Key Responsibilities:

• Handle inbound customer interactions via calls, emails, and chat with professionalism and accuracy.
• Assist candidates through various stages of the recruitment process including new applications and rehire queries.
• Guide users through self-service tools and provide navigation support.
• Perform security verifications in compliance with company policies and GDPR regulations.
• Make outbound calls as required by company and client communication protocols.
• Ensure high levels of call and data quality while achieving set productivity targets.
• Maintain process documentation including DTPs, knowledgebase articles, and internal SharePoint.
• Resolve issues at first contact to minimize escalations and enhance customer satisfaction.
• Adhere to organizational policies including code of conduct, attendance, and escalation guidelines.
• Collaborate effectively with team members and supervisors to foster a positive work environment.

Required Skills & Knowledge:

• Proficiency in Microsoft Office, web browsers, and ticketing systems (ServiceNow preferred).
• Strong technical aptitude and the ability to quickly grasp new systems and processes.
• Excellent communication skills (verbal and written) with a customer-first mindset.

Preferred Experience:

• Previous experience in international BPO or customer support roles is a plus.
• Freshers with strong communication skills and learning agility are welcome to apply.

Key Personal Attributes:

• Flexible and open to working in rotational and night shifts.
• Positive attitude with strong interpersonal and teamwork skills.
• Ability to work under pressure and meet deadlines.
• Highly disciplined, punctual, and detail-oriented.
• Customer-focused, with a commitment to service excellence.
• Professional conduct with high integrity.
• Quick learner with a passion for delivering quality support.