Customer Support Associate

About the Role

Customer Support Associates

freshers

Key Responsibilities

• Respond promptly to customer queries through 

  email, chat, or ticketing tools

  .
• Deliver accurate and complete information while maintaining professionalism and empathy.
• Research and resolve issues using internal systems and resources.
• Maintain records of customer interactions and follow up to ensure issue resolution.
• Collaborate with internal departments to escalate complex problems when needed.
• Achieve defined targets for quality, response time, and productivity.
• Uphold company and client data-security standards.
• Participate in ongoing training sessions to maintain up-to-date product knowledge.

Required Qualifications

• Education:

   Minimum 

  12th Pass

   or 

  Graduate in any discipline

  .

• Experience:

   

  Freshers and experienced candidates

   both can apply.

• Communication:

   Strong written English with proper grammar and tone.

• Typing:

   Minimum 

  25–30 WPM

   with good accuracy.

• Computer Skills:

   Basic knowledge of MS Office, browsers, and online tools.

• Shift Requirement:

   

  Night Shift Compulsory

   (rotational schedule as per client location).

• Other:

   Ability to work under pressure while maintaining service quality.

Salary and Benefits

• Salary Range:

   ₹21,000 – ₹28,000 per month (based on experience and performance).

• Travel Allowance:

   Provided for daily commute.

• Overtime Bonus:

   Paid for approved extra working hours.

• Performance Incentives:

   Monthly rewards for meeting quality and productivity targets.

• Work Schedule:

   

  5-Day Working Week

   with two rotational weekly offs.

• Paid Leaves:

   Annual and casual leave as per company policy.

• Growth Path:

   Promotion opportunities to Senior Associate, Quality Analyst, Team Leader, or Process Trainer.

• Training:

   Comprehensive paid induction and process training for all recruits.

Ideal Candidate Profile

• Strong sense of responsibility and attention to detail.
• Positive attitude toward learning and adapting to changing processes.
• Team player with a professional and courteous communication style.
• Comfortable working at night and handling international customers.
• Goal-oriented and capable of working independently when required.

Why Join HelioServe BPO

HelioServe BPO offers a global work environment that rewards performance and commitment. You’ll gain exposure to international clients, develop communication and analytical skills, and build a stable career in the customer-service domain.

apply today