Customer Support Associate

Job Description

Job Title: Customer Support Executive Location: Sector 49, Gurgaon Job Type: Full time, Permanent Job Summary: We are looking for a proactive and customer-oriented Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer queries, resolving complaints, and providing excellent service to ensure high levels of customer satisfaction and retention. Key Responsibilities: Respond to customer queries via phone, email, live chat, or social media. Handle and resolve customer complaints quickly and efficiently. Provide accurate, valid, and complete information using the right tools and resources. Maintain records of customer interactions, process customer accounts, and file documents. Identify customer needs and assist in the purchase process if required. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Meet customer service targets and KPIs (response time, satisfaction score, etc.). Requirements: Proven customer support experience or experience as a client service representative. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems and practices is a plus. Patience and problem-solving skills. High school diploma or equivalent; bachelor's degree preferred. Job Types: Full-time, Permanent, Fresher Schedule: Day shift Morning shift Experience: Customer relationship management: 1 year (Preferred) Language: English (Required) Hindi (Preferred) Location: Gurgaon, Haryana (Required) Work Location: In person