Customer Support Associate

We are seeking candidates who are freshers/experienced with excellent communication skills in English.

• To promptly respond to the calls and resolving the Query as per the need
• Develop objectives for the call center’s day-to-day activities.
• Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.
• Work effectively and perform annually or on an at-need basis.
• Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
• Organize and maintain forms and office stationery required for front desk activities
• Ensure all standard protocols set by organization are maintained
• Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
• Organizing and maintaining patient records, consent forms, payment forms, etc.
• Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Job Types: Full-time, Permanent

Application Question(s):

• Whats your salary expectations?

Language:

• English (Preferred)

Work Location: In person