Customer Support Agent

As a Customer Support Agent at WPT Global, you will play a crucial role as the frontline representative of our company in delivering exceptional support and service to our customers. Your primary responsibilities will involve interacting with customers through email and live chat to ensure a positive online poker experience for both novices and pros alike. With a strong background in customer service, you will leverage your 12 years of experience to address and resolve customer inquiries and complaints professionally and efficiently. Your expertise in email and live chat support will be instrumental in providing timely assistance to our customers. Additionally, your ability to handle sensitive situations with discretion and empathy will be key in maintaining a positive customer experience. Collaboration with diverse, cross-functional teams will be essential in this role, as you work towards enhancing operational processes and contributing to a collaborative work environment. Your innovative mindset will allow you to suggest practical improvements that can positively impact our business processes and overall customer satisfaction. Applicants for this full-time, in-office role based in Pune, India, must have a proven track record in customer service, preferably within the online gaming or gambling industry. Your strong interpersonal and clear communication skills will be critical in engaging with customers effectively and supporting team members in their daily tasks. If you have previous experience in customer support within the online gaming or gambling industry, it will be considered highly desirable for this role. Join us at WPT Global and be part of a team that is dedicated to creating an exciting online poker experience for all players.,