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Cookr
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Customer Support Agent

Customer Support Agent

Cookr

0 years

0 Lacs

krishnagiri tamil nadu india

Posted:1 day ago| Platform:

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Skills Required

support cutting technology communication service troubleshooting empathy certification

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Cookr is an early-stage food tech startup revolutionizing India's food industry by creating an e-commerce marketplace that provides a variety of healthy, homemade meals. Partnering with talented home cooks who are FSSAI registered, Cookr ensures a unique dining experience while empowering micro-entrepreneurs. By utilizing cutting-edge technology, the platform connects cooks, customers, and delivery riders seamlessly. Cookr is committed to offering easy access to safe, delicious, and healthy homemade food, delivered directly to customers' doorsteps. Join us in transforming how people enjoy their meals while contributing to sustainable livelihoods.

Role Description

This is a full-time on-site Customer Support Agent role based in Krishnagiri. The Customer Support Agent will handle customer inquiries, ensuring satisfaction through effective communication and problem-solving. Daily tasks include addressing customer concerns, providing efficient and professional service, troubleshooting issues, and maintaining high service quality standards. The role involves interacting with customers to build strong relationships and enhance their overall Cookr experience.

Qualifications

Strong Customer Support and Customer Service skills to assist clients effectively and ensure a great experience
Proven experience in maintaining Customer Satisfaction and resolving inquiries promptly
Excellent Communication skills, including active listening and clear verbal and written articulation
Proficiency in Troubleshooting and problem-solving
Interpersonal skills, patience, and empathy for addressing customer needs
Ability to work effectively in an on-site team environment
Previous experience in the food or e-commerce industry is a plus
High school diploma or equivalent; an additional certification in customer service is advantageous

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Customer Support Agent