Customer Support Agent

*HIRING FOR SUNSHINE PROCESS*

*Max salary 7.2 lpa*

*Role Customer Service Associate*

*Work Location* US Process : Mumbai – *Malad and Thane (3 months training in malad)*

*Process- International Voice – Banking - US process*

Interview Sequence HR – VNA – OPS

*Job Responsibility*

Handle customer interactions daily with 0 availability time

Ensure SLAs are met consistently at individual and team level.

Meet and exceed all performance thresholds.

Focus on Key KPI's like RSAT, AHT and customer experience.

Constantly remain abreast of new changes

Implement feedback and corrective actions to avoid repeat instances

*Skills Required*

Excellent Communication Skills *C1 VOICE SELECT* (Prior experience in contact center is not

mandatory)

Strong Team Player

Strong Domain Knowledge Preferred

Strong feedback implementation skills

Possess Positive attitude and know to promote brand value.

Ability to work in any shifts, the majority being night and midnight shifts

Specifications

Open to all available shifts, staggered shifts, working on weekends, working 6 days if need arises.

9 hours of productive on call taking time per shift a day Self-motivated with leadership qualities

*Experience*

*Graduate and above with a minimum of 1 year and maximum 12 years* of relevant experience in the contact center industry. If experience is more than 9 years, then exception will be taken on case-to-case basis considering multiple

parameters to actual experience, gap, education, last designation and role managed.

*HSC with a minimum of 18 months and a maximum of 10 years* relevant experience in the contact center industry

Hiring Grade

BPOZ, BPO1, BPO2, BPO3

Fast Track Candidates

BPO1 Grade: Any Graduate with 12 months of Experience will be exempted from

V&A round and can be put to Ops round directly

BPOZ Grade: Any Undergraduate/HSC with 18-24 months of Experience Will be

exempted from V&A round and can be put to Ops round directly

For More details contact Maitri- 9372883788

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person