1-2 years of experience in customer service. Experience working in the online gaming or gambling industry. Proven skills in email and live chat support. Strong interpersonal and clear communication skills. Ability to handle sensitive situations with discretion and empathy. Effective collaboration with diverse, cross-functional teams. An innovative mindset for improving operational processes. Responsibilities Engage with customers via email and live chat, providing timely and effective support. Collaborate closely with Payment, Risk, and Fraud teams to resolve customer inquiries and issues. Address and resolve customer complaints professionally and efficiently. Contribute proactively to enhancing customer experience. Support team members in daily tasks and activities. Maintain a positive, collaborative work environment. Suggest practical improvements to enhance business processes. Prefered qualifications Previous experience in customer support within the online gaming or gambling industry is highly desirable.
As a Customer Support Agent at WPT Global, you will play a crucial role as the frontline representative of our company in delivering exceptional support and service to our customers. Your primary responsibilities will involve interacting with customers through email and live chat to ensure a positive online poker experience for both novices and pros alike. With a strong background in customer service, you will leverage your 12 years of experience to address and resolve customer inquiries and complaints professionally and efficiently. Your expertise in email and live chat support will be instrumental in providing timely assistance to our customers. Additionally, your ability to handle sensitive situations with discretion and empathy will be key in maintaining a positive customer experience. Collaboration with diverse, cross-functional teams will be essential in this role, as you work towards enhancing operational processes and contributing to a collaborative work environment. Your innovative mindset will allow you to suggest practical improvements that can positively impact our business processes and overall customer satisfaction. Applicants for this full-time, in-office role based in Pune, India, must have a proven track record in customer service, preferably within the online gaming or gambling industry. Your strong interpersonal and clear communication skills will be critical in engaging with customers effectively and supporting team members in their daily tasks. If you have previous experience in customer support within the online gaming or gambling industry, it will be considered highly desirable for this role. Join us at WPT Global and be part of a team that is dedicated to creating an exciting online poker experience for all players.,
As a Social Media Specialist / Community Manager at WPT Global in Viman Nagar, Pune, you will have the exciting opportunity to bring the energy and excitement of poker to life through captivating video content and community engagement across various platforms. Your primary responsibility will be to grow the Indian player base by creating, editing, and distributing engaging videos and relatable content that resonate with poker enthusiasts throughout the country. To excel in this role, you must possess a deep passion for poker and a solid understanding of Texas Hold'em, poker terminology, and player dynamics. Additionally, you should have proven experience in managing social media platforms and editing video content tailored for social media consumption. Familiarity with Indian digital culture, online poker communities, and popular content formats is essential for this position. Your day-to-day tasks will involve editing and publishing high-quality short-form video content on platforms like Instagram, YouTube, Twitter, TikTok, and more. You will collaborate with content creators, streamers, and internal teams to develop engaging poker-related content. Moreover, you will actively engage with the online poker community by participating in discussions, moderating channels, and managing campaign calendars specifically designed for the Indian market. As a key member of the team, you will leverage your creative storytelling skills, video editing expertise, and strong communication abilities to create a vibrant online poker community in India. You will also be responsible for tracking content performance metrics, preparing reports, and suggesting optimizations based on data analysis. Furthermore, staying updated on Indian social trends, memes, and viral formats will be crucial for adapting content to resonate effectively with Indian audiences. If you are a proactive, detail-oriented individual with a flair for creativity and a genuine love for poker, this role offers an exciting opportunity to be at the forefront of shaping the online poker landscape in India. Join us at WPT Global and be part of a dynamic team that is dedicated to crafting a thrilling poker experience for players of all levels.,