Customer Support Agent

1-2 years of experience in customer service. Experience working in the online gaming or gambling industry. Proven skills in email and live chat support. Strong interpersonal and clear communication skills. Ability to handle sensitive situations with discretion and empathy. Effective collaboration with diverse, cross-functional teams. An innovative mindset for improving operational processes. Responsibilities Engage with customers via email and live chat, providing timely and effective support. Collaborate closely with Payment, Risk, and Fraud teams to resolve customer inquiries and issues. Address and resolve customer complaints professionally and efficiently. Contribute proactively to enhancing customer experience. Support team members in daily tasks and activities. Maintain a positive, collaborative work environment. Suggest practical improvements to enhance business processes. Prefered qualifications Previous experience in customer support within the online gaming or gambling industry is highly desirable.