Customer Support Agent

Company Description

ALORICA CUSTOMER CARE, INC., based in Horsham, Pennsylvania, is a prominent provider of customer care solutions in the United States. With a dedicated focus on delivering exceptional customer service, ALORICA strives to enhance client relationships through tailored support services. The company is known for its commitment to excellence and innovation in customer care.

Role Description

This is a full-time on-site role for a Customer Support Agent located in Chandigarh. The Customer Support Agent will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include providing support via various communication channels, troubleshooting customer problems, and maintaining detailed records of interactions. The role demands a high level of professionalism and efficiency in handling customer service operations.

Qualifications

• Customer Support and Customer Service skills
• Strong Communication skills for effective interaction with customers
• Customer Satisfaction skills to ensure a positive customer experience
• Proficiency in Troubleshooting to resolve customer issues effectively
• Excellent organizational and record-keeping skills
• Ability to work independently and within a team
• Previous experience in a customer support role is beneficial
• Bachelor's degree or equivalent experience in a related field is preferred