Customer Support Agent

As a Customer Support Executive for a US-based service company, your primary responsibility will be to provide high-quality voice and chat support to international customers. This role involves assisting customers with service inquiries, booking requests, and addressing general concerns. You will be expected to handle inbound and outbound calls, as well as live chat interactions, ensuring accurate and prompt information delivery regarding services, bookings, and general queries. To excel in this role, you must maintain a professional, courteous, and solution-oriented approach with every customer interaction. Detailed logging of all customer engagements in the CRM or support platform is essential. Escalation of complex issues to higher-level support or technical teams may be necessary, in addition to collaborating with internal teams for seamless service delivery and issue resolution. You will work as part of a 24x7 rotating support team, requiring flexibility in shift timings, including weekends and holidays. Excellent spoken and written English communication skills are a must, along with prior experience in customer support (voice/chat) for international clients. Familiarity with CRM or helpdesk tools such as Freshdesk or Zendesk is advantageous. Preferred qualifications include at least 1 year of experience in customer support roles, with exposure to US-based support processes considered an advantage. A quick learner with a customer-first attitude will thrive in this position. This is a full-time, permanent role with benefits like a flexible schedule, food provision, leave encashment, paid sick time, provident fund, and the option to work from home. If you are planning to work from Jaipur city, Rajasthan, you must reliably commute or relocate before the expected start date of 01/05/2025. The schedule involves day, evening, morning, night, and rotational shifts. Your work location will be in person.,