Customer Success Specialist

About WorkSpan

The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling.WorkSpan is building the world's largest, trusted co-selling network.WorkSpan already has seven of the world's ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies.With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it.

Join Our Team For The Opportunity To

• Own your results and make a tangible impact on the business
• Develop a deep understanding of GTM working closely with leadership across sales & marketing
• Work with driven, passionate people every day
• Be a part of an ambitious, supportive team on a mission
  

Job Summary

We're looking for a proactive and empathetic

Customer Success Specialist

to join our team and ensure our clients achieve maximum value from our products and services. You'll be the trusted advisor and advocate for our customers, helping them succeed while driving retention and growth.

Key Responsibilities

• Build strong relationships with customers to understand their goals and challenges.
• Onboard new clients and guide them through product enablement and adoption.
• Monitor customer health metrics and proactively address issues.
• Serve as the primary point of contact for customer inquiries and support escalations.
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experiences.
• Identify upsell and cross-sell opportunities based on customer needs.
• Collect and relay customer feedback to improve products and services.
• Maintain accurate records of customer interactions and progress in CRM systems.
  

Qualifications

• Proven experience in customer success, account management, or client services.
• Prefer folks with around 5-7 years of experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Tech-savvy with the ability to learn and explain complex products.
• Experience with CRM tools (e.g., Salesforce, Dynamics, HubSpot) is a must.
• Empathy, patience, and a genuine desire to help customers succeed.