Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. Role Responsibilities Developing test cases/scenarios based on requirements Performing various types of testing such as functional testing, regression testing, integration testing, and performance testing Collaborating with Product owners on defining success criteria Providing feedback on design, usability, and user experience from a quality assurance perspective Understanding continuous integration and delivery pipelines - Gitlab, Travis, Circle etc. Contributing to test automation to streamline testing processes Documenting test cases, procedures, and results for future reference Role Requirements JavaScript test frameworks - e.g. TestCafe, Cypress and Playwright Unix/Linux-like systems Version control with git - experience with PR flows and branching flows. A working knowledge of containers, such as Docker Load and performance testing - Apache Bench, wrk, or similar API testing and exploratory testing Basic knowledge of databases User acceptance testing with clients About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Show more Show less
Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. Role Responsibilities Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies Troubleshoot complicated Issues, respond and resolve software/hardware issues within defined SLA Work closely with Internal operations /content team to provide resolution to escalated tickets. Maintain strong customer rapport and excellent, timely communication Contribute to documentation to build Coates knowledge base. Liaise with external clients and internal stakeholders to provide solutions and ensure service level agreements are met. Testing and maintenance of Hardware devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty application, etc. Create manuals and knowledge articles for internal/external use. Review and escalate bugs and defects. Collaborate with the development team to support the resolution. Participate and contribute in process improvement discussions. Perform network troubleshooting to make sure all the HW are up to date Role Requirements Minimum 2 years of working experience providing L2 support in IT Industry. Background in IT systems, networking or hardware Experience in working on any of the ticketing tools . Excellent understanding of SLAs. Advanced Knowledge and experience working in a Linux (especially Ubuntu) environment Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.) Experience with server, hardware and software support in a networking environment Understanding of server-client architecture Strong knowledge of Microsoft PowerPoint and Excel is an added advantage About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Show more Show less
Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The Level 2 Technical Support Engineer (TSE) will work as a bridge between customers and Coates Group's internal team, providing customers with technical solutions and ongoing technical support. The L2 TSE is the second line of support, acting as a first point of escalation for L1, which can be from customers or internal L1 Customer Support specialists. Role Responsibilities Handle and resolve support tickets from ticketing systems escalated by L1 points of contact Provide phone and email support, or remote assistance, to all clients Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies Update and work-assigned cases in a timely manner adhering to the SLA Maintain strong customer rapport and excellent, timely communication Liaise with external clients and internal stakeholders to provide solutions and ensure service level agreements are met Troubleshoot, respond and resolve software/hardware issues within defined SLA. Address and resolve support tickets from our ticketing system. Provide basic network support Hardware configuration and installation of software. Interact with the Project Manager and Support Lead for tickets that require escalation. Perform basic L2 troubleshooting and liaising with the onsite technicians Setting and preparation for newly introduced stores. Verification and maintenance of small devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty application, etc. Timely escalation of technical issues to L3 Support engineer Role Requirements Comfortable working on a rotational shift pattern, including night shifts. Basic knowledge in IT systems, networking or hardware Basic knowledge in a Linux (especially Ubuntu) environment Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.) Understanding of server-client architecture Strong knowledge of Microsoft PowerPoint and Excel is an added advantage Degree in IT ( BCA/MCA/Engineering or equivalent qualification) Excellent Communication skills About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com . We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please Be Advised Of The Following Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com " We do not contact employment candidates via email to solicit personal or financial information All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
As a member of our dynamic and innovative team at Coates Group, you will be part of a global technology company that focuses on creating personalized and engaging customer experiences through digital hardware, content management systems, and industry-leading signage solutions. For nearly 60 years, our solutions have facilitated impactful connections between some of the world's leading brands and their customers. While we take pride in our past achievements, we are continuously evolving and just getting started on our journey. With a global presence in over 50 markets and nine offices worldwide, including our headquarters in Sydney, Australia, Coates Group embodies the values of a family-owned business and the innovative spirit of a start-up. Our purpose is centered around Creating Connections, Empowering Partnerships, and Always Evolving. Through dedication, creativity, and hard work, we have established ourselves as industry leaders, winning awards and setting records while maintaining a focus on growth and innovation. As a member of our Crew, you will embody qualities such as curiosity, authenticity, creativity, and collaboration. We value the diversity of our team and strive to revolutionize how leading brands utilize technology to enhance customer experiences. Your role will involve staying updated on the latest technologies related to Coates products, troubleshooting software and hardware issues, collaborating with internal teams, maintaining strong customer relationships, and contributing to process improvements. To excel in this role, you should have a minimum of 2 years of experience in providing L2 support in the IT industry, a background in IT systems, networking, or hardware, and familiarity with ticketing tools. Additionally, you should possess advanced knowledge of working in a Linux environment, scripting skills, and experience with server-client architecture. Proficiency in Microsoft PowerPoint and Excel is advantageous. At Coates Group, we offer a collaborative and inclusive work environment led by a forward-thinking CEO who prioritizes career advancement opportunities for our talent. Join our global team of creative and ambitious individuals who value integrity and inclusivity. Benefits include a market-competitive bonus program, flexible work options under the Thrive Program, and initiatives promoting equality and empowerment. As we continue to innovate and grow, we encourage new ideas and perspectives, believing that diversity strengthens us as a team. We work hard, have fun, and maintain authenticity in our approach. At Coates Group, we are excited about our accomplishments and look forward to what the future holds, knowing that the best is yet to come. Coates Group is an Equal Opportunity Employer that values diversity and does not discriminate based on various factors, ensuring an inclusive and supportive work environment for all our Crew members.,
As part of Coates Group, a global technology company leading in creating dynamic and engaging customer experiences, you will have the opportunity to be a key player in our innovative journey. With a history spanning nearly 60 years, our solutions have facilitated impactful connections between renowned brands and their customers worldwide. While we take pride in our achievements, we are driven by a vision of continuous growth and evolution. At Coates Group, we embody the values of a family-owned business combined with the innovative spirit of a start-up. Our purpose revolves around "Creating Connections, Empowering Partnerships, and Always Evolving." Through dedication, hard work, and creativity, we have established ourselves as industry leaders, winning awards and setting records. Our commitment to growth is evident through milestones such as being a 2-time Australia Good Design Award winner and executing the largest hardware deployment in Quick Service Restaurant history. As a member of our diverse and passionate crew, you will be part of a team that values curiosity, authenticity, and collaboration. We are imaginers, kindness enthusiasts, experts, creators, and over-achievers, working together to revolutionize how leading brands utilize technology to enhance customer experiences. **Role Responsibilities:** - **Leadership and Guidance:** Supervise and support a team of Level 2 and Level 3 Support Engineers, ensuring alignment with Coates" strategic objectives and maintaining high-performance standards. - **Advanced Technical Support:** Serve as the primary escalation point for complex support issues, maintaining expert-level knowledge of Coates Group products. - **Operational Excellence:** Lead initiatives to enhance service delivery and efficiency, collaborating with the Support Engineering Manager to streamline support processes. - **Knowledge Management and Training:** Develop and update documentation and knowledge bases, conduct training sessions to ensure team skills are current. - **Stakeholder Management:** Regularly communicate with product management, software engineering, and customer success teams to advocate for product enhancements, prepare support activity reports for senior management and other stakeholders. - **Escalation Management:** Manage escalations and on-call coverage windows in collaboration with global support peers and market teams. **Role Requirements:** - Degree in Business Engineering, Computer Science, or a related technical field. - Minimum 3 years of experience in a technical support lead role, demonstrating team management and technical problem-solving skills. - Strong technical expertise with practical experience in Linux, SQL, and familiarity with support tools like Salesforce and Zendesk. - Experience in drafting and managing knowledge content for support workstreams. By joining Coates Group, you become part of a team that values integrity, individuality, and inclusivity. Our growth plans focus on offering rapid career advancement opportunities, supported by a forward-thinking CEO who prioritizes creating a positive work environment. As a crew member, you will contribute to creating immersive brand experiences and be part of a global team that embraces creativity and ambition. We offer competitive benefits including an annual bonus program, flexible work options through our Thrive Program, and dedicated time for health and wellbeing activities. At Coates Group, we foster a culture of innovation and collaboration, encouraging diverse perspectives and ideas to drive us forward. We believe that our past achievements are just the beginning and are excited about the future possibilities. Coates Group is an Equal Opportunity Employer, promoting diversity and inclusion in the workplace without discrimination based on race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation, or citizenship status.,
Role Overview: As a Customer Success Specialist at Coates Group, you will play a crucial role in nurturing and improving customer relationships by ensuring their satisfaction in post-install support services. You will work alongside the Customer Success Manager for key customers, addressing their needs, providing support, and identifying opportunities for process enhancements. Collaboration with internal support team partners, vendors, Operations, and Supply Chain teams will be essential to deliver optimal support. Key Responsibilities: - Build strong relationships with key account stakeholders - Advocate for continuous improvement in support delivery - Contribute to Technical Support case handling and escalate issues as needed - Maintain oversight on SLA performance for key accounts - Direct and manage escalations for prompt resolution of critical issues Qualifications & Experience: - Education: Bachelors Degree in Business, Engineering, or Computer Science - Experience: 1-2+ years in Customer Success, Enterprise Technical Support, or Technical Account Management - Skills: Customer-centric mindset, strong communication skills, strategic thinking, and problem-solving abilities - Tools: Proficiency in Microsoft Excel, networking principles, and front-end development languages About Coates: Coates Group is an industry leader focused on creating immersive brand experiences. Led by a forward-thinking CEO, the company offers rapid career advancement opportunities and a supportive work environment. Join a diverse team that values integrity and inclusivity. Join a Crew that Cares: Coates Group values integrity, individuality, and inclusivity. The benefits include competitive bonus programs, flexible work options, wellness initiatives, and opportunities to give back to the community. Be inspired To Be More: At Coates Group, creativity, innovation, and personal growth are encouraged. The company believes in pushing boundaries while staying authentic and true to its values. Join in shaping the future of brand experiences.,
As a Quality Assurance Engineer at Coates Group, you will play a crucial role in ensuring the quality and usability of digital hardware and software solutions. Join a global team dedicated to revolutionizing customer experiences and creating impactful connections with leading brands worldwide. You will be responsible for: - Developing test cases/scenarios based on requirements - Performing various types of testing such as functional, regression, integration, and performance testing - Collaborating with Product owners to define success criteria - Providing feedback on design, usability, and user experience from a quality assurance perspective - Understanding continuous integration and delivery pipelines like Gitlab, Travis, Circle, etc. - Contributing to test automation to streamline testing processes - Documenting test cases, procedures, and results for future reference Key Responsibilities: - JavaScript test frameworks familiarity - TestCafe, Cypress, Playwright - Proficiency in Unix/Linux-like systems - Experience with version control using git, including PR flows and branching flows - Working knowledge of containers such as Docker - Familiarity with load and performance testing tools like Apache Bench, wrk, or similar - Experience in API testing and exploratory testing - Basic understanding of databases - Conducting user acceptance testing with clients Qualification Required: - JavaScript test frameworks - TestCafe, Cypress, Playwright - Unix/Linux-like systems - Version control with git - experience with PR flows and branching flows - Working knowledge of containers like Docker - Load and performance testing - Apache Bench, wrk, or similar - API testing and exploratory testing - Basic knowledge of databases - User acceptance testing with clients At Coates Group, you will be part of an industry-leading team driven by values and innovation. The forward-thinking CEO fosters a culture where creativity and growth thrive. Join a diverse crew dedicated to creating immersive brand experiences and advancing rapidly in your career. The benefits of joining us include an annual market competitive bonus program, flexible work options through our Thrive Program, and opportunities to prioritize health and wellbeing. We value integrity, inclusivity, and individuality, and encourage a culture of equality and empowerment. Embrace the opportunity to contribute to our dynamic team, where ideas are valued, boundaries are pushed, and authenticity is key. As we look towards the future, we believe that the best is yet to come, and we invite you to be a part of our journey. Coates Group is committed to being an Equal Opportunity Employer, promoting diversity and inclusivity without discrimination based on various factors. Join us in creating impactful connections and empowering partnerships with leading brands worldwide.,