Customer Success Representative

About OnlineSales.ai

ex-Amazon ad-tech experts

About the Rol

eWe are seeking dynamic and energetic individuals to join our vibrant Customer Success team. In this role, you will collaborate closely with customer champions, focusing on research, data analysis, and the growth of our client happiness index

.What will you do @OnlineSale

• s?Own the customer satisfaction index of the platfor
• m.Own the channel partner communication (email, phone
• ).Manage complex channel partners and handle escalations, be the pacifie
• r.Train the channel partners to use the OS platfor
• m.Identify best practices for using the platfor
• m.Deliver happiness to the channel partner
• s.Explore the ever-evolving domain of hyperlocal marketin

g.You will be a great fit, if you ha

• ve:Require minimum experience of 2-3 yrs in customer experien
• ce.High client empathy. Understand the channel partner’s pain-points. Be a good listen
• er.Excellent Communication Skills, and experience in handling channel sales partne
• rs.Ability to provide step-by-step technical he
• lp.Excellent learning skills, attention to details, and a bias to proactively resolving issues and results-driv
• en.Excellent analytical skil
• ls.Comfortable and excited to work in a fast-paced, highly data oriented te
• am.You are a pragmatic and practical self-starter; an outcomes-oriented person who can juggle multiple work-streams, loves to problem-solve and can efficiently drive a collaborative proce
• ss.You thrive on challenge, and take pride in being an excellent teamma

te.Why OnlineSales

• .ai?Start

  up-y. We believe Start-up is a mindset. It’s about being scrappy, being nimble, solving tough problems with constrained resources, and more. It’s about working hard and playing

• hardEnterprise

  SaaS. Opportunity to work with an Enterprise Product SaaS firm with aspirations of growing 10x across the g

• lobeAI-led Retail

  Tech. We are working to digitize & democratize one of the most exciting and growing verticals - Retail Tech leveraging data, machine learning, and automation (culmination of ad-tech, mar-tech, and analytics for Retail verti

• cal)Meaningful

  work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on busi

• nessNo red

  tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy, and empower our teams to do whatever it takes to do the unthink

• ableProblem Sol

  ving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem-solver in

• youQuirky &

  fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe, and spreading love within the