Customer Success Partner

Company: ARTEM Academy Reporting to: Founder – Sunitha Namburu Experience Required: 1–4 years Type: Full-Time

About ARTEM

Founded by IITians and MBAs, ARTEM is a leading CAE (Computer Aided Engineering) training institute committed to bridging the gap between theoretical knowledge and real-world applications. Our team consists of seasoned engineers and researchers with 17+ years of industry experience across various domains — including automotive, aeronautical, civil, marine, and more. With a strong emphasis on coaching, mentorship, and applied learning, ARTEM delivers cutting-edge education and professional development in simulation tools and design thinking.

Role Overview

As a Customer Success Partner at ARTEM, you will play a critical role in ensuring students and corporate clients have an exceptional learning experience. You will serve as the primary point of contact for learners, helping them stay engaged, solve problems, and meet their educational goals. You will also work closely with mentors and trainers to continuously improve the learning journey.

Key Responsibilities

• Build and maintain strong relationships with students, ensuring high engagement and satisfaction
• Onboard new learners, guide them through course structures, tools, and learning platforms
• Serve as the first line of support for student queries and concerns
• Track student progress and proactively reach out to those who need help
• Collect and analyze feedback to improve course delivery and learner experience
• Coordinate with trainers to personalize the learning approach based on student feedback
• Assist with scheduling workshops, events, and 1:1 mentorship sessions
• Help with CRM updates, certification management, and reporting
• Support marketing and business teams with testimonials, reviews, and case studies

Who You Are

• Passionate about education, learning, and engineering
• Strong communicator with empathy and problem-solving mindset
• Detail-oriented and organized, with excellent follow-up skills
• Comfortable working with CRM tools, spreadsheets, and basic reporting
• Able to collaborate cross-functionally with trainers, marketing, and sales teams
• Prior experience in EdTech, academic support, or client servicing is a bonus

Qualifications

• Bachelor’s degree in Engineering, Business, or related field
• 1+ years of experience in customer success, client servicing, or student support
• Strong written and verbal communication skills
• Ability to manage multiple learners and priorities at once
• Passion for technology and engineering education is a plus

Why Join ARTEM?

• Work alongside IITians and CAE experts with patented simulation processes
• Be part of a purpose-driven team reshaping technical education
• Get exposure to real industry projects, tools, and methods
• Access continuous learning and development opportunities
• Make a direct impact on student careers and future innovators

Job Types: Full-time, Fresher

Pay: Up to ₹300,000.00 per year

Schedule:

• Day shift

Work Location: Hybrid remote in Rangareddy, Telangana