Customer Success - Mumbai (WFO)

6 - 11 years

7 - 13 Lacs

mumbai suburban mumbai (all areas)

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location

Experience

About Us

At India Gold Metaverse, were redefining the future of digital storytelling, blending art and technology in every frame. As a brand, were committed to creating unforgettable experiences that inspire, engage, and build connections with our partners and customers. If you're passionate about working in a dynamic and innovative space, this is your chance to make an impact.

About the Role

Customer Success Executive

What You’ll Do

Act as the main point of contact for our partner brands and customers, fostering strong relationships and trust.
Oversee seamless onboarding processes, order coordination, and resolve any issues that arise. Monitor and track partner performance, gather customer feedback, and use insights to continuously improve service levels. Collaborate with cross-functional teams (operations, logistics, marketing) to provide comprehensive support. Develop and implement engagement and retention strategies to ensure ongoing partner success.

What You Bring

Customer Success

Why Join Us

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