Customer Success Manager(Ed-Tech Exp Only)

Job Title: Customer Success Manager

Company: NNIIT

Location: Hyderabad

About NNIIT:

personalization as a solution for all competitive, board, and entrance examinations

Key Responsibilities:

• Act as the

  primary point of contact

  for assigned customers, ensuring a seamless onboarding experience
• Engage with customers regularly through

  virtual meetings, calls, and emails

  to understand their needs and provide solutions
• Assist students and parents in effectively using NNIIT’s products and services

• Track customer progress

  , usage patterns, and address concerns proactively
• Ensure

  high customer retention rates

  by delivering exceptional support and guidance
• Gather customer feedback and collaborate with internal teams to enhance the product experience
• Identify opportunities for

  upselling and cross-selling

  additional services
• Manage and resolve customer issues efficiently to maintain high satisfaction levels
• Maintain accurate records of customer interactions and progress
• Conduct

  training sessions, webinars, and engagement activities

  to drive product adoption

Requirements:

• Bachelor’s degree

  in Business, Marketing, B.Tech in Science streams (Computer Science, IT, Electronics, Mechanical, etc.), or a related field
• Strong

  communication and interpersonal skills

• Ability to build and maintain

  long-term relationships

  with customers
• Problem-solving mindset with a

  customer-first approach

• Prior experience in

  customer success, account management, or client servicing

  is a plus but not mandatory

Perks & Benefits:

• Health Insurance

  coverage for employees

• Competitive performance-based incentives

• Career growth opportunities

  within the company

• Hands-on training and mentorship

• A

  dynamic and fast-paced

  work environment

Hyderabad!

Regards

Talent Acquisition Team

Human Resources