Customer Success Manager

Role Overview: You will be working as a Subject Matter Expert (SME) at YuCollect, a part of Yubi group, aimed at driving the adoption and usage of their solutions within the collections industry. Your role will involve troubleshooting client issues, enhancing client satisfaction, fostering strong relationships, and identifying opportunities for cross-selling and up-selling. Key Responsibilities: - Adoption: - Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness. - Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations. - Usage: - Monitor client usage patterns and provide guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. - Troubleshoot: - Quickly identify and resolve client issues to maintain high levels of client satisfaction. - Collaborate with internal teams to address any system or process-related challenges. - Travel: - Extensive travel required to engage with clients. Qualifications Required: - Experience: - Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. - Proven track record in developing strategies for increasing product usage and client satisfaction. - Skills: - Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. - Exceptional relationship management skills to build and nurture long-term client partnerships. - Effective objection handling to address client concerns confidently and constructively. - Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. - Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. - In-depth industry knowledge and fluency in the local language to effectively communicate with clients.,