Customer Success Manager

The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customers usage of Simplotel and drive the adoption of new features that help customers.

• Drive renewals and upsells for Simplotel.
• Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions.
• Build and maintain strong long-lasting relationships.
• Understand various analytics of our customers and craft and implement strategies to grow them.
• Deliver metrics and analysis to customers to ensure that they understand the value of our platform.
• Manage schedule and prioritize well, in order to meet deadlines.

• 0 - 3 years of Account Management or other customer facing experience.
• Graduate degree in Engineering, Business or Hotel Management. MBA is a plus.
• Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers.
• Strong analytical skills and good knowledge of Excel.
• Ability to work in cross-functional teams.
• Experience in delivering client-focused solutions based on customer needs.
• Excellent listening, negotiation and presentation skills.
• Ability to prioritize among competing tasks.
• Keen attention to detail and adherence to deadlines.
• Knowledge of e-commerce, Web analytics & SEO is a plus.