Customer Success Manager

As a Customer Success Manager, your primary responsibility will be to manage and grow relationships with key customers, serving as their primary point of contact. You will engage proactively with customers to understand their goals and challenges, offering solutions that align with their needs. It will be essential to ensure high customer retention and satisfaction levels by providing exceptional service and support. Gathering customer feedback and communicating product improvement suggestions to the development team will also be a key part of your role. Collaboration with internal teams is crucial to address customer feedback, resolve issues, and ensure the smooth delivery of products and services. You will be tasked with developing and executing customer success strategies that drive product adoption and maximize customer value. Monitoring customer health metrics, tracking success KPIs, and reporting regularly on customer outcomes to leadership will also be part of your responsibilities. Additionally, advocating for the customer within the organization to ensure their needs are prioritized is a vital aspect of this role. This is a full-time, permanent position suitable for fresher candidates. A Bachelor's degree is preferred for this role. The work location is in Pimpri-Chinchwad, Maharashtra, and it requires in-person presence.,