Customer Success Manager ( Salesforce )

Salesforce

8 - 13 years

16 - 20 Lacs

hyderabad bengaluru

Posted:Just now| Platform:

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Skills Required

project leadership customer focus apex salesforce technology consulting linux server customer relationship relationship building microsoft azure sql saas applications saas advocacy onboarding csm cloud computing customer experience crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Success Manager with expertise in

Responsibilities

Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives
Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities.
Strategic Guidance: Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives.
Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential.
Adoption Path & Enablement: Contribute to SF knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap.
Technical Expertise Application: Apply SF tech product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities
Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.

Required Skills:

Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture.
Excellent communication skills to articulate technical issues to diverse audiences.
Ability to prioritize customer needs, take ownership, and drive resolutions.
Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong echnical skills or the ability to acquire in-depth knowledge.
Diligent. Nothing gets overlooked.
This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a week

Preferred Skills:

Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.
Demonstrating expertise in
Salesforce Technical, (Lightning, Apex, Customisation, Implementation, Product knowledge, Major releases of Salesforce, Different Clouds knowledge, etc.)
. Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Candidates currently in roles such as
Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, Salesforce Functional Consultant, Salesforce Technical Lead, Salesforce Technical Account Manager, Salesforce Team Lead, or Salesforce Senior Technical Consultant
with a strong ability to manage customer relationshipsare encouraged to apply for this position.

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