Customer Success Manager

2 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

💻 Position: Customer Success Manager 📍Location: Bangalore 🗓️ Working Days: Monday- Friday ⏰ Work Timings: 9:30 pm to 6:30 pm 📌 Experience Required: 2 years + 🤝 Client: Leading SaaS product 💸 Salary: upto 20 LPA Customer Success Manager This role is for a Customer Success Manager who can own relationships, drive outcomes, turn satisfied users into long-term partners, and lead strategic business development efforts. What you’ll do Your core job is to own our customer relationships , make them successful. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 2 + years of work experience in customer success with technical understanding of the product. You have a genuine interest in conversations with people from different backgrounds to learn about their lives. Show more Show less

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