Customer Success Manager

Job Description

Role Overview As a Success Coach Manager , you will lead and mentor a team of Success Coaches, ensuring student engagement, retention, and success. You will play a key role in improving student experience, collaborating across teams, and driving operational excellence in Telugu and other regional cohorts . Key Responsibilities Leadership & Team Management Lead and mentor a team of Success Coaches to drive student success. Monitor team performance and ensure smooth execution of responsibilities. Student Engagement & Retention Develop and implement strategies to improve student engagement and retention. Address escalations and ensure timely resolutions for student concerns. Parent & Stakeholder Communication Build strong relationships with students and parents, ensuring a seamless learning experience. Communicate insights and feedback to internal teams for continuous improvement. Operational Excellence & Collaboration Oversee daily operations, including attendance tracking, exams, and campus activities. Collaborate with cross-functional teams to enhance processes and student experience. What We're Looking For Must-Have Skills Strong communication skills in English and Telugu (or other regional languages as required) . Leadership and team management experience. Problem-solving skills with a student-first approach. Adaptability in a fast-paced learning environment. Preferred Qualifications Prior experience in mentoring, student success, customer support, or ed-tech . Public speaking skills and the ability to engage a large audience. Basic tech proficiency (spreadsheets, AI tools, and CRM systems). Location: Training Hyderabad (Work from Office) Work location : Pan India ( Work from Office ) Work Days: Monday - Saturday (6 days a week)