Customer Success Manager

The Customer Success Manager plays a critical role in helping us achieve this

mission - they directly work with teachers and schools to ensure that our

system is effectively implemented to achieve the desired learning outcomes.

We are looking for highly competent professionals who understand what it

takes to ensure quality education and are excited by the idea of spending

time at our partner schools.

Responsibilities

● Ensuring high customer NPS across all partner schools in territory.

● Partner with the Academic & Sales team to develop plans that can

contribute to the success of partner school and improve client results.

● Retention of partner schools.

● Increasing student admission in the partner schools.

● Ensuring timely dues collection from partner schools.

● Oversee BTL campaigns, engage in and improve upon in-house brand

promotions.

● Track & review Client Data, reports on account progress, goals, and

quarterly initiatives to share with team members, stakeholders, and

possible use in future case studies or company training

Qualifications

● 7-8 account management experience in customer facing concept selling

organizations preferably SaaS/FMCG/Industrial solution provider.

● Ready to travel across PAN India as and when required.

● Possesses honesty, integrity, strong work ethic, and team skills.

● Strong problem solving and communication abilities; is organized and

efficient.

● Excited by and open to new ideas and new ways of doing things.

● Proven ability to meet deadlines in a high-paced work environment.

● Proficient with multiple technologies.