Customer Success Manager

The Opportunity

renewals, upsells, cross-sells, and uncovering new opportunities within existing accounts

What You’ll Do

• Own renewals end-to-end and drive expansion by proactively managing customer relationships to secure renewals and identify upsell and cross-sell opportunities.
• Consistently schedule and lead customer meetings to maintain engagement, uncover needs, and advance opportunities.
• Ensure disciplined follow-through on action items, keeping deals and renewals on track.
• Act as a trusted partner to pharma customers, aligning our solutions to their strategic goals.
• Lead customer onboarding and training sessions to drive adoption and long-term retention.
• Share customer insights with internal teams to influence product development and strategy.
• Keep detailed, accurate records of customer interactions, follow-ups, and revenue opportunities in Salesforce.

What You’ll Bring

• A minimum of three (3) years in a Customer Success, Account Management, or customer-facing role in Pharma, SaaS or life sciences
• Strong commercial acumen with a track record in renewals, upsells, or account growth.
• Exceptional written and oral communication, with ability to operate with clarity in ambiguous, urgent, and high-stakes contexts.
• High energy, self-motivation, and discipline in a remote setting
• Curiosity to deeply understand customer needs and how our products align
• Comfort working across time zones and collaborating remotely
• Proficiency in CRM tools (SalesForce Preferred)

What We Offer

• Fully Remote

  : Work from anywhere with autonomy and flexibility

• Mission-Driven Work

  : Support pharma companies with solutions that matter

• Small Team, Big Impact

  : Collaborate directly with leadership and product teams

• Independent Contractor Role

  : Freedom and responsibility in a contract-based structure