Customer Success Manager - Expansion & Upsell

Job Description

Are you a growth-driven manager who thrives on expanding business within existing accountsWe are seeking a results-driven Customer Success Manager with experience in a ccount farming, mining, and business expansion. The ideal candidate will be responsible for driving growth, identifying new opportunities, and maintaining strong customer relationships to maximize the value and success of our offerings. Shift Timings: 6 PM - 3 AM IST Location: Bangalore/Noida (Hybrid) Why SaaS Labs SaaS Labs is a fast-growing, investor-backed SaaS company helping 7,000+ businesses boost productivity with automation and collaboration tools. We re on a mission to redefine Sales Support software and we need your expertise to fuel our growth! What You ll Do Grow Existing Accounts - Unlock new revenue by identifying upsell cross-sell opportunities Drive Business Expansion - Develop and execute account growth strategies Champion Customer Success - Align our solutions with customer goals to boost retention satisfaction Spot New Opportunities - Hunt for unmet needs within existing accounts Own Renewals Negotiations - Lead discussions on pricing, contracts, and service upgrades Leverage Data Insights - Analyze customer data, usage trends, and business metrics to drive strategy and identify growth opportunities Collaborate for Impact - Work closely with sales, product, and customer success tea ms to ensure seamless solution delivery and customer success What You Bring Proven track record of smashing revenue growth targets Exceptional communication skills for engaging with global clients Experience in account management, customer success, or sales in SaaS Strong analytical mindset to identify and act on growth opportunities customer-first approach with a bias for action and accountability Experience working with international customers across different segments Exposure to business processes SaaS growth strategies Why You ll Love It Here Work with a global team across 7 countries Participate in hackathons learning boot camps Join an award-winning company backed by top investors Ready to make an impactApply now and help us shape the future of SaaS!