Customer Success Manager (CSM-1)

As a Customer Success Manager (CSM-1), you'll serve as a trusted advisor to our clients, helping them onboard, adopt, and succeed with our product. you'll work closely with product, sales, and support teams to ensure our customers get the most value, resolve challenges proactively, and help foster long-term relationships. This is a great opportunity to build your customer management skills and make a visible impact from day one. What you'll Do Assist with onboarding new customers, ensuring smooth product adoption and implementation. Develop a deep understanding of our platform and help customers maximize value from it. Serve as a point of contact for customer inquiries, resolving issues in collaboration with support and product teams. Monitor customer health metrics, usage data, and feedback to identify risks and opportunities. Conduct regular check-ins and success reviews with customers. Advocate customer needs internally to influence product roadmap and service improvements. Maintain accurate records of customer interactions and success plans using CRM tools. Contribute to creating knowledge base articles, onboarding resources, and success playbooks. What You Bring bachelors degree in Business, Computer Science, Engineering, or related fields. 0-2 years of experience in a customer-facing or client engagement role (internships or part-time experience welcome). Excellent communication and interpersonal skills with a customer-first mindset. Strong problem-solving skills and the ability to stay calm under pressure. Comfort with technology and eagerness to learn SaaS platforms and tools. Basic understanding of CRM systems like HubSpot, Salesforce, or similar tools. Ability to work in a fast-paced, collaborative environment. Nice to Have Exposure to SaaS or B2B customer success/support environments. Familiarity with customer success metrics (NPS, churn, retention, CSAT, etc). Understanding of customer journey mapping or user onboarding strategies. Experience with tools like Intercom, Gainsight, or Zendesk. Why Join Us Join a high-growth startup where your voice and ideas matter. Be part of a collaborative, flat team culture that prioritizes impact and learning. Work closely with cross-functional teams on initiatives that shape the customer experience. Access mentorship, resources, and training to grow into senior CSM or strategy roles. See your work directly influence customer satisfaction and product development.