Customer Success Manager @ Contract

Role: Customer Success Manager - Digital Sales

Experience: 3+ Years

Location: Remote

Responsibilities:

It is 12 Months contract and Contract is renewable upto 2 years.

Great chances of becoming Fulltime employee with one of leading IT Product based Organisation after 9 months depending upon performance.

The Art of Sales is changing.

The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below: (1) Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails. (2) Marketing turns over long lists of leads, which are typically contacts in your target audience (3) Marketing has established a repeated process of generating MQL, SAL & SQL that yield some measurable returns. They sometimes add lead scoring to this mix.

The Challenge:

We are looking for Digital Sellers who would be responsible for a defined patch of SMB customers and the role is pivoted around upselling and cross-selling cloud-based solutions. You would be responsible for a portfolio of digital media products.

What you'll do as a CSAM:

- Develop understanding of our digital media products and lead with value-led conversations with customers.

- Create a value-based relationship with new and existing North American SMB customers.

- Drive up-sell and cross-sell by prioritizing accounts with highest propensity to buy.

- Execute Marketing Qualified Leads with a defined SLA to maximize revenue.

- Research customer contracts and purchasing history to figure out expansion opportunities.

What you need to succeed:

- SMB segment exposure and proven ability to manage a large customer set

- 3+ years of experience in a similar role, with experience in selling SaaS solutions preferred

- Excellent communication skills, both oral and written

- Flair for technology and ability to lead customer conversations with value-selling

- Strong organization, follow-through, and documentation skills

Additional Requirements:

- International sales experience with exposure to NA markets preferred

- Working hours will coincide with US time zones

- Bachelor's degree or equivalent

sweta@talentvidas.com