Job Requirements - 1. Good in object-oriented programming/ development and design skill in JAVA, 2. Hands on experience in web application development using Spring Boot, REST APIs, spring frameworks 3. Hands on experience in Linux, SQL/PostgreSQL, Data structures, Design patterns. 4. Ability to work independently with minimal assistance. 5. Having good analytical, debugging, communication skill. Job Responsibilities 1. Contributing in all phases of Software development lifecycle. 2. Analyzing the requirements, creating the global/common reusable Components and Modules based on designs of the business requirements. 3. Coordinating with other teams members working on the same project. 4. Unit testing of modules. 5. Co-ordination with the testing team for fixing bugs. 6. UAT and production support.

1. Revenue Generation Generate revenue by cross selling or up selling to shipping industry Suggest process changes or enhancements to beneficiaries through customizations or through new requirements. Connect with new Shipping clients and onboard them 2. Analytical Decision Making The ability to conduct thorough analysis of the available data & information while making decisions. Ability to identify problems/ issues and interlink various business variables while making decisions. Takes informed decisions with a sense of urgency. Tends to consistently use effective approaches to select the most appropriate choice or course of action. 3. Business Acumen The ability to find and seize new opportunities in networks, partnerships and alliances to further the business interest of and its business partners. Demonstrates ability to leverage one's knowledge about the various financial parameters & key business drivers and analyses own performance against those parameters. Displays understanding of emerging trends, market conditions & their implications on organization, tracks competition & predicts threats and develops response to counter them. Drive revenue and ideate on new product enhancements and track them to success. 4. Managing Interpersonal Relationships The ability to build and maintain effective and constructive working relationships with internal and external stakeholders. Communicates transparently and works effectively by collaborating in a cross-functional environment. Regular meetings with client to maintain a good rapport. Manage escalations received at first level and to avoid further escalations to next level. Be updated through the existing clients on the changes occurring in the shipping domain. Suggest process enhancements or process changes.

1. Handles the customer requests and complaints. 2. Provide appropriate solutions and alternatives within the time limits. 3. Follow up to ensure resolution. 4. Follow communication procedures, guidelines and policies. 5. Provide resolution with the basic knowledge and skill. Skills required :- 1. Good communication skills 2. Knowledge of Microsoft Office

Requirement:- 1. Proven experience in customer service management, preferably in the shipping or logistics industry. 2. Strong leadership skills with the ability to inspire and motivate teams to achieve goals. 3. Excellent communication and interpersonal skills 4. Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights. 5. Proficiency in CRM software and other relevant tools for managing customer interactions and tracking performance metrics. 6. Flexibility to work across different time zones and ready to travel as per requirement. Job Description:- 1. Lead, mentor, and motivate a team of customer service representatives handling inquiries from shipping lines across various countries. Provide guidance, training, and performance feedback to ensure team members meet or exceed service level standards. 2. Serve as the primary point of contact for the clients, addressing their inquiries, resolving issues, and maintaining strong relationships. Ensure timely resolution of issues. Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized service and proactive communication. 3. Develop and implement service policies, procedures, and best practices to streamline operations and improve efficiency. Monitor and analyze service metrics, such as response times, resolution rates, and satisfaction scores, to identify areas for improvement and implement corrective actions. Collaborate with cross-functional teams to optimize processes, systems, and tools to enhance the overall customer experience. 4. Oversee operations across multiple countries, ensuring consistency in service delivery and adherence to global standards. 5. Prepare and present comprehensive reports, analysis, and recommendations to support decision making and drive continuous improvement efforts.

To deliver the product knowledge and benefits to the stakeholders & promote continuous product usage, to accelerate the sales volume. To build and maintain the business relationship with every client Generate new product ideas, enhancements to existing product. Develop and maintain professional relationship with top management and middle management of trade and business associations To involve in Product planning and execution throughout the product lifecycle, including gathering and prioritizing product and stakeholders requirements Follow analytics, systems and data management capabilities, including metrics and reports. Hands-on experience and keen eye for detail with ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formats To ensure revenue and customer satisfaction goals are met. Assimilate qualitative information (feedback from clients, research reports, market trends and statistics) and capitalize that information to better the product and customer service. To be voice of the user and must be passionate about adding value to user experience. Defining and iterating the product, solving problems as they pop up and closely managing scope to enhance the product value. Having worked in the Logistics workforce management field would be a plus. Maintain the project /implementation plan from start to end Give demonstrations and presentations to the liners of new modules Initiate new modules and expand the locations of existing modules of the liners

To deliver the product knowledge and benefits to the stakeholders & promote continuous product usage, to accelerate the sales volume. To build and maintain the business relationship with every client Generate new product ideas, enhancements to existing product. Develop and maintain professional relationship with top management and middle management of trade and business associations To get involve in Product planning and execution throughout the product lifecycle, including gathering and prioritizing product and stakeholders requirements Follow analytics, systems and data management capabilities, including metrics and reports. Very hands-on and keen eye for detail with ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formats To ensure revenue and customer satisfaction goals are met. Assimilate qualitative information (feedback from clients, research reports, market trends and statistics) and capitalize that information to better the product and customer service. To be voice of the user and must be passionate about adding value to user experience. Defining and iterating the product, solving problems as they pop up and closely managing scope to enhance the product value. Having worked in the Logistics workforce management field would be a plus. Maintain the project /implementation plan from start to end Give demonstrations and presentations to the liners of new modules Initiate new modules and expand the locations of existing modules of the liners

The candidate should have hands on experience (design, development, defect fixing) in Java/JavaScript/JSP. The candidate should be ready to contribute as full stack developer. Job Responsibilities 1. Contributing in all phases of the development lifecycle Good in object-oriented programming/ development and design skill in Java. Knowledge of Application development using spring boot. Knowledge of CSS, Bootstrap, HTML,JSP 2. Analysing the requirements Understanding the User Requirements. Identifying Functional and Non-functional Requirements Designing possible optimal solutions. Designing common and reusable components based on business requirements 3. Co-ordination with the testing team for fixing bugs. Analyzing the Bugs reported by testing team. Identifying the Root Cause of the Bug. Solving the bugs and getting it re-tested 4. Technical document and delivery notes preparation Documenting all the changes made in the system Documenting any modifications to Code / Database Documenting components that can be reused. 5. UAT and production support. Assessing the issues found on UAT Providing quick resolution for issues found on Production. Identifying root cause for issues found on Production and developing a permanent solution for the same.

1. Preparing Various MIS on monthly basis. 2. Maintaining account receivables - Follow up for payments and maintain client ledger, Identify discrepancies in GST, TDS, credit/ debit note, any shortage or penalty. 3. Handling vendor payment - Vendor KYC verification, book and reconcile invoices, release payment in a timely manner. 4. Preparing Monthly GST outward/Inward Summary and calculate the GST payable Amount accordingly. 5. Monthly Reconciliation of Purchase register with GSTR-2B and follow-up with the Vendors in case of Mismatch of data. 6. Prepare TDS Statement in form 24Q/26Q and Timely deposit of TDS with the revenue Department. 7. Scrutiny of Ledger/Books of Accounts. 8. Ensure compliance with relevant accounting standards and regulations. 9. Maintaining & Updating the Vendors/Customer KYC documents. 10. Collaborate with sales, legal, account managers & operation to improve /resolve issues related to billing or collection. 11. Participate in monthly, quarterly, and annual audits. 12. liaising with Auditors and Provide them timely and accurate information of Business/Financial Transactions.

The Versant Trainer is responsible for delivering effective training on the Versant language assessment platform, aimed at improving language proficiency and communication skills among learners. This role involves conducting training sessions, developing educational materials, providing ongoing support, and collaborating with teams to integrate Versant assessments into broader training programs. Key Responsibilities: Conduct training sessions to educate learners on the Versant assessment tools and methodologies. Develop and customize training materials and curriculum to meet specific learner needs. Support learners throughout the assessment process, addressing questions and challenges. Evaluate the effectiveness of training programs and implement improvements based on feedback. Collaborate with HR and training teams to incorporate Versant assessments into existing training frameworks. Stay current with advancements in language assessment and instructional strategies. Job Responsibilities: 1. Conduct Training Sessions: Deliver engaging training sessions on the Versant language assessment platform. 2. Develop Training Materials: Create and customize instructional resources and curriculum tailored to learners' needs. 3. Provide Learner Support: Offer guidance and assistance to trainees throughout the assessment process. 4. Evaluate Training Effectiveness: Assess the impact of training programs and gather feedback for continuous improvement. 5. Collaborate with Teams: Work with HR and training departments to integrate Versant assessments into broader training initiatives. ODeX India Solutions Pvt. Ltd Job Description 6. Monitor Learner Progress: Track and report on the progress and performance of learners during training. 7. Facilitate Workshops: Organize and lead workshops to further enhance understanding of language skills and assessment strategies. 8. Promote Best Practices: Advocate for effective language learning strategies and the benefits of Versant assessments. Qualifications: 1. Bachelors degree in education, Linguistics, Communication, or a related field. 2. Experience in training or language assessment, preferably with Versant tools. 3. Strong communication and presentation skills. 4. Ability to engage and motivate learners effectively.

1. Handles the customer requests and complaints. 2. Provide appropriate solutions and alternatives within the time limits. 3. Follow up to ensure resolution. 4. Follow communication procedures, guidelines and policies. 5. Provide resolution with the basic knowledge and skill. Skills required :- 1. Good communication skills 2. Knowledge of Microsoft Office Benefits: Day shift No Sales No targets

Develop and maintain professional relationships with top management and middle management of shipping lines / CFS/ Various trade and business associations Responsible for finding new business opportunities from shipping Lines Lead and manage the department and responsible for smooth running of Department will be required to interface with various internal IT, Marketing and Analyst teams as well as with external Client teams. Work directly with Management on new Stakeholders Activations as well as on research and development of products across the country The person is responsible for the operations and execution throughout the product lifecycle, including gathering and prioritizing product and stakeholders requirements along with Product Manager. Establish relationships with key internal stakeholders like to deliver the right results to the end customer. Able to see the big picture, set up operational strategy, directions and follow up Monitor daily operations and mitigate risks. To manage the team at client site and backend office staff To generate new ideas along with the Product Team. To ensure nearly zero failures in operation of the portal. Build and Manage relationships with stakeholders. Ensure that the team is motivated to perform the role designated. Build a roadmap for streamlining operations of the portal. To assimilate huge amounts of information from various stakeholders and liase with Product/IT team. Business requirement gathering from the various stakeholders. Ability to drive engineering, support and operations teams in ensuring product delivery. Facilitate conversations and decision making between stakeholders Develop analytics, systems and data management capabilities, including metrics and reports Develop and / or participate in the development of the operations strategy for the organization. Required skills and qualifications Strategic planning and execution to enhance profitability, productivity and efficiency throughout the companys operations. Define the operations strategy and roadmap along with the senior management. Deliver documents with prioritized features and corresponding justification. Work with external third parties to assess partnerships and licensing opportunities. Run beta and pilot programs with early-stage products and samples. Be an expert with respect to the competition Act as a leader within the company.

1. In-depth knowledge of Testing concepts and process Understanding of SDLC/STLC. Design and Execute Test Plan. Perform functional, exploratory, user acceptance, Smoke, Sanity, Regression 2. Test case management and Execution Should understand the requirements and perform complex design, maintenance of the manual test suites following project needs Impact analysis of functionality Prepare Test artifacts like Test Plans, Test Specifications, Test Reports Experience with test case management tools such as Jira, Zephyr, Excel Identifying Test Scenarios. Writing Test scenarios by understanding functionality. Execution of Test cases and Maintaining execution log and Test data Conduct Peer Review Maintaining test case repository on timely basis 3. Defect Reporting and Tracking Manage defects by logging, updating status of defect and ensure successful closure of defect Should have experience in Defect Management tools like Jira/Mantis Should be able to perform RCA analysis for defect leak. Updating missed test cases / scenarios. 4. Agile methodology Experience in Project management tools like Jira Knowledge about scrum framework and scrum activities. Able to coordinate with different stake holders. Demonstrate domain Knowledge with client. 5. SQL Server Hands-on Experience in SQL Server 6. API Testing Should have Knowledge of REST API Testing using POSTMAN

Requirement:- 1. Proven experience in customer service management, preferably in the shipping or logistics industry. 2. Strong leadership skills with the ability to inspire and motivate teams to achieve goals. 3. Excellent communication and interpersonal skills 4. Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights. 5. Proficiency in CRM software and other relevant tools for managing customer interactions and tracking performance metrics. 6. Flexibility to work across different time zones and ready to travel as per requirement. Job Description:- 1. Lead, mentor, and motivate a team of customer service representatives handling inquiries from shipping lines across various countries. Provide guidance, training, and performance feedback to ensure team members meet or exceed service level standards. 2. Serve as the primary point of contact for the clients, addressing their inquiries, resolving issues, and maintaining strong relationships. Ensure timely resolution of issues. Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized service and proactive communication. 3. Develop and implement service policies, procedures, and best practices to streamline operations and improve efficiency. Monitor and analyze service metrics, such as response times, resolution rates, and satisfaction scores, to identify areas for improvement and implement corrective actions. Collaborate with cross-functional teams to optimize processes, systems, and tools to enhance the overall customer experience. 4. Oversee operations across multiple countries, ensuring consistency in service delivery and adherence to global standards. 5. Prepare and present comprehensive reports, analysis, and recommendations to support decision making and drive continuous improvement efforts.