Sr. Manager - Support and Operations

Develop and maintain professional relationships with top management and middle management of shipping lines / CFS/ Various trade and business associations Responsible for finding new business opportunities from shipping Lines Lead and manage the department and responsible for smooth running of Department will be required to interface with various internal IT, Marketing and Analyst teams as well as with external Client teams. Work directly with Management on new Stakeholders Activations as well as on research and development of products across the country The person is responsible for the operations and execution throughout the product lifecycle, including gathering and prioritizing product and stakeholders requirements along with Product Manager. Establish relationships with key internal stakeholders like to deliver the right results to the end customer. Able to see the big picture, set up operational strategy, directions and follow up Monitor daily operations and mitigate risks. To manage the team at client site and backend office staff To generate new ideas along with the Product Team. To ensure nearly zero failures in operation of the portal. Build and Manage relationships with stakeholders. Ensure that the team is motivated to perform the role designated. Build a roadmap for streamlining operations of the portal. To assimilate huge amounts of information from various stakeholders and liase with Product/IT team. Business requirement gathering from the various stakeholders. Ability to drive engineering, support and operations teams in ensuring product delivery. Facilitate conversations and decision making between stakeholders Develop analytics, systems and data management capabilities, including metrics and reports Develop and / or participate in the development of the operations strategy for the organization. Required skills and qualifications Strategic planning and execution to enhance profitability, productivity and efficiency throughout the companys operations. Define the operations strategy and roadmap along with the senior management. Deliver documents with prioritized features and corresponding justification. Work with external third parties to assess partnerships and licensing opportunities. Run beta and pilot programs with early-stage products and samples. Be an expert with respect to the competition Act as a leader within the company.