Customer Success Manager – ERP Sales (Microsoft & SAP)

Job Description

Position Summary: We are seeking a highly motivated and customer-centric Customer Success Manager (CSM) with deep experience in Microsoft Dynamics 365 and SAP ERP solutions . The CSM will be responsible for driving adoption, satisfaction, retention, and expansion across a portfolio of strategic ERP customers. This role bridges sales, support, consulting, and renewals to ensure customers achieve their business goals with our ERP offerings. Key Responsibilities Guide new ERP customers through onboarding, ensuring smooth implementation and alignment with business objectives. Develop deep relationships with key stakeholders, including IT, finance, operations, and executive teams. Drive user adoption and ERP utilization across Microsoft Dynamics 365 and SAP environments. Monitor customer health using KPIs and proactively identify risks or expansion opportunities. Collaborate with ERP Sales and Partner teams to identify upsell/cross-sell opportunities. Support renewals and work closely with licensing and services teams to optimize account value. Partner with solution architects, SAP Basis admins, and Microsoft Dynamics consultants to troubleshoot issues or recommend upgrades/customizations. Act as the voice of the customer to product and engineering teams. Facilitate executive business reviews (EBRs) and strategic planning sessions. Encourage customer participation in case studies, reference programs, or industry events. Required Qualifications 5+ years of experience in customer success, account management, or ERP solution consulting. Hands-on experience or strong familiarity with Microsoft Dynamics 365 (F&O, Business Central) and/or SAP B1. Proven success managing mid-market to enterprise ERP accounts. Strong understanding of cloud ERP deployment models, licensing, and lifecycle management. Exceptional communication and stakeholder management skills. Preferred Qualifications Experience working with systems integrators (SIs), VARs, and Microsoft/SAP partner ecosystems. Project management experience (Agile or PMP a plus).