Customer Success Executive

Role Overview: In this role, you will act as the primary point of contact for onboarding new clients, guiding them through the setup process to ensure a smooth transition. You will handle customer inquiries via phone, email, or chat, providing timely and effective resolutions to their concerns. Building strong relationships with customers to promote retention, loyalty, and engagement will be a key responsibility. Collaboration with internal teams such as sales, product development, and operations to enhance customer experiences and address feedback is essential. Additionally, you will maintain detailed records of client interactions, feedback, and progress to ensure continuity in service delivery. Keeping onboarding documents, including invoices, organized and accurate will also be part of your duties. Key Responsibilities: - Act as the primary point of contact for onboarding new clients - Handle customer inquiries via phone, email, or chat - Build strong relationships with customers - Collaborate with internal teams - Maintain detailed records of client interactions - Maintain onboarding documents and ensure accuracy Qualifications Required: - Strong communication and interpersonal skills with a customer-first attitude - Proven experience in a customer success, account management, or similar client-facing role - Ability to troubleshoot, problem-solve, and resolve issues with a proactive approach - Strong organizational and time management skills to handle multiple client accounts - Familiarity with CRM tools and customer success software is a plus - A collaborative mindset and the ability to work effectively with cross-functional teams.,