Customer Success Executive / Training Coordinator

Job Overview

ChipEdge is an Education Technology (Edtech) company in VLSI / Chip Design, based out of BTM Layout, Stage 2, Bengaluru. We are looking for a dynamic Learning/Training Coordinator meeting the below requirements.

Looking for an Immediate Joiner.

Key responsibilities:

• Plan the course (100% online and offline) schedules and resources in a meticulous way for optimum utilisation of internal & external resources.
• Coordinate the delivery of courses (B2B, B2C) end to end in the most effective and harmonious way, to give the best learning experience.
• Work closely with consultant trainers from the industry to ensure courses run smoothly.
• As the first level of contact for learners, responsible for attending their needs / problems and offering them the best possible support.
• To process the Assignments, assessments and certificates in a timely way, as part of the Learning Management System (LMS)
• Assist the management in running the training delivery operations and propose improvements, to increase the delivery quality & efficiency and to improve the learning experience.
• Closely work with IT, sales, finance & other teams for delivering day-to-day services in the most smooth & harmonious way.
• Any other general admin work, which comes from time to time.

Required Qualification and Skills:

• Proven Experience in Training co-ordination or Administration is desired.
• Experience in Edtech Companies will be a big plus.
• Proficient with Learning Management System (LMS) & other online tools/technologies used for training delivery.
• Proficient in Microsoft Office, Outlook, Google Drive and web applications.

Essential Softskills:

• Passionate, highly motivated, goal focused and result oriented person.
• Excellent verbal and written communication skills.
• Excellent Planning, Organisational and multitasking skills.
• Positive attitude, Customer Centric mindset and willingness to go the extra mile to provide best learning experience
• A self-starter, proactive person who works with minimum guidance.
• Flexible and adaptable approach to work.
• A person with attention to details and does meticulous planning and executes to perfection.
• A systematic, structured approach towards work, with the ability to handle complex situations.
• Ability to learn any new technology/software as needed.
• A caring and respectable team player, driven by high level of integrity.