Role Overview We are seeking a dynamic and customer-centric Program Manager ( Experiential Learning ) to lead customer engagements, faculty coordination (internal & external), technical operations, and digital initiatives at our prestigious VLSI Finishing School, ChipEdge Technologies . The ideal candidate will be passionate about education, skilled in managing diverse stakeholders, and adept at bringing automation and digitalization into academic operations. The Program Manager (LX) will serve as the bridge between students, faculty, industry experts, and the internal teams to ensure an excellent customer experience, batch management, and successful placement outcomes. Key Responsibilities Customer & Student Engagement Act as the primary point of contact for all student interactions pre- & post-enrollment. Regularly monitor student satisfaction and proactively address concerns. Drive collection of Google Reviews and student testimonials to enhance digital reputation. Batch and Program Management Plan, launch, and manage multiple batches across various VLSI programs. Coordinate with program coordinators and placement coordinators to ensure smooth scheduling, assessments, and feedback loops. Maintain a high standard of batch discipline, student communication, and operational efficiency. Faculty Coordination Identify, onboard, and manage external faculty from the VLSI industry. Collaborate with internal faculty to plan course delivery schedules and ensure academic rigor. Arrange expert lectures, workshops, and industrial interaction sessions. Placement Coordination Work closely with the placement team to ensure strong placement support for each batch. Organize pre-placement training sessions, mock interviews, and resume workshops. Automation & Digitalization Implement automation in batch management, feedback collection, attendance tracking, and reporting. Coordinate with external LMS teams for feature enhancements and integrations. Suggest and deploy tools for operational efficiency (scheduling platforms, reporting dashboards, etc.). Cross-Functional Collaboration Coordinate between program coordinators, placement coordinators, faculty, and the LMS team. Prepare regular reports on batch progress, customer feedback, placement status, and operational improvements for management. Qualifications Bachelor's degree in Electronics/Electrical Engineering (Mandatory). MBA/PGDM or Diploma in Management (preferred). Demonstrated experience in digital platforms, automation tools, or EdTech operations is an advantage. Experience Required Overall Experience: 5-10 years. Relevant Experience: Minimum 2 years in a Finishing School or EdTech company managing program delivery, faculty, and customer relations. Key Skills Strong customer focus and interpersonal skills. Excellent organizational and coordination abilities. Prior experience with digital tools, CRMs, LMS platforms, and automation tools. Strong communication and problem-solving skills. Ability to manage multiple programs and stakeholders simultaneously. Tech-savvy, with a passion for driving digital initiatives. Preferred Traits Ownership mindset and ability to drive things independently. High energy and commitment to academic excellence and customer success. Process-oriented thinking with attention to detail. Application Instructions If you are excited to help shape the careers of future VLSI professionals and lead operational excellence through digital transformation, we invite you to apply with your updated resume and a brief cover note highlighting your relevant experience.