Customer Success Executive

Call on this Number - 8130201553 About the Role We are looking for a Customer Success Executive to drive end-to-end engagement, onboarding, and support for our Assure App customers. This role focuses on ensuring a seamless user journey—from onboarding to the first successful transaction—while building long-term trust and driving adoption. Key Responsibilities Customer Engagement & Onboarding Handle end-to-end VAM support queries with accuracy and empathy. Conduct outbound engagement for: OB Drop-off leads: Users who started onboarding but did not complete. Cart Drop-off leads: Users who added items to the cart but didn’t checkout. Onboarded but inactive users: Handhold until the first order is placed. Provide personalized onboarding assistance to ensure customers complete their first successful transaction and encourage repeat usage. Build customer trust through proactive follow-up and consultative guidance. Customer Support & Success Own accountability and Resolve live customer queries related to app navigation, payment failures, pricing, or offers. Offer consultative guidance to ensure customers feel confident and clear while using the Assure App. Capture feedback and escalate insights to the Product and Operations teams for continuous improvement. Drive NPS (Net Promoter Score) improvement by delivering high-quality, empathetic customer experiences. Operational & Relationship Management Address technical and operational questions from restaurant personnel via Calling and emails  Establish strong relationships with key decision-makers and end-users, ensuring trust and long-term engagement. Collaborate closely with Central Operations, Sales, and Product teams to ensure alignment and smooth execution. Requirements (Essential)1+ years of experience in customer-facing roles (Customer Success, VAM, Onboarding, or Support). Exposure to SaaS platforms; experience in food tech or restaurant industry preferred. Excellent communication, interpersonal, and problem-solving skills. Ability to grasp technical concepts and explain them in simple terms. Strong analytical and troubleshooting skills. Proven ability to manage multiple onboarding projects simultaneously with strong organizational skills. Education: Bachelor's degree in Business Administration, Hospitality, or related field.