Customer Success Executive : SAAS ERP Implementation

As a CSE, you will deploy DigitalEdu's cloud-based solutions (ERP, SIMS, EduNova) at client sites, primarily universities & Colleges. You will ensure seamless implementation, user adoption, and client satisfaction through technical expertise and project management.

Role & responsibilities

• Collaborate with educational institutions and internal stakeholders to gather, analyze, and document business processes and system requirements.
• Assess client/Educational Institute requirements and tailor SaaS solutions to their needs.
• Plan and execute implementation projects, including timelines and deliverables.
• Configure and customize ERP/SIMS for admissions, fee management, and academic processes.
• Manage data migration and integration with existing ERP systems.
• Conduct training for faculty, staff, and students to ensure effective platform use.
• Perform system testing and troubleshoot issues during deployment.
• Act as the primary client contact, ensuring satisfaction and addressing concerns.
• Coordinate with Institute Users for customised requirements & conducting UAT
• Provide implementation support, handholding and gather feedback for improvements.
• Monitor project milestones and progress using appropriate tools; ensure timely escalation of risks and issues.
• Prepare detailed documentation including business rules, data models, system workflows, and SOPs.

Preferred candidate profile

• Soft Skills: Strong communication, problem-solving, and client-facing skills
• Project Management: Proficient in planning and risk management
• Travel: Willingness to travel to client sites (India/global)
• Good ommunication and stakeholder management skills.
• Ability to handle multiple projects and meet deadlines.
• Proactive, self-motivated, and detail-oriented.