Customer Success Executive

1. Job

   Title: Customer Success

   Executive

Location:

• Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services.
• Develop and maintain strong relationships with clients by understanding their business goals and challenges.
• Monitor customer usage and adoption of products to identify areas for improvement.
• Collaborate with sales, product, and support teams to enhance the customer experience.
• Address customer inquiries, issues, and concerns in a timely and effective manner.
• Proactively identify upsell and cross-sell opportunities to maximize revenue.
• Collect and analyze customer feedback to provide insights for product improvements.
• Create and maintain documentation related to customer interactions, success stories, and best practices.
• Proactively track and manage customer health to prevent churn.
• Stay updated with industry trends and best practices to enhance customer success strategies.

Qualification & Skill(s) required:

• Bachelor's degree in business, IT, or a related field. (A master's degree would be preferred).
• Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry.
• Strong understanding of IT solutions, SaaS products, or enterprise software.
• Excellent communication, presentation, and interpersonal skills.
• Problem-solving mindset with a customer-first approach.
• Ability to work independently as well as collaboratively with internal teams.
• Proficiency in CRM software and customer success tools.
• Strong analytical skills to assess customer data and provide insights.
• Ability to multitask and manage multiple customer accounts efficiently.
• Passion for delivering exceptional customer experiences.

Salary

Annual CTC: 4-5 LPA
Annual CTC breakup:

1. Fixed pay: 80%
2. Variable pay: 20%

Perks:

• Competitive salary with

  high-performance incentives & commissions

  .
• Opportunity to work with cutting-edge technology solutions in a rapidly growing industry.
• Career advancement and professional development opportunities.
• Collaborative and innovative work culture.
• Flexible working options, and great working environment.

high-energy sales professional