Customer Success Executive

Responsibilities:

• Build and maintain strong relationships with customers to ensure their satisfaction and success.
• Act as a key point of contact for customer inquiries, support requests, and issue resolution.
• Collaborate with internal teams (Sales, Marketing, Product) to understand customer needs and provide valuable feedback.
• Assist in developing and executing customer success plans to help customers achieve their desired outcomes.
• Monitor customer product usage and proactively engage customers to encourage adoption and maximize value.
• Support renewals and identify potential opportunities for account growth and expansion.
• Help prepare regular reports on customer satisfaction, usage patterns, and retention metrics.
• Contribute to continuous improvement initiatives based on customer insights.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 1 to 2 years of experience in customer success, account management, or a related role.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
• Good problem-solving and analytical abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with customer success software and CRM tools is a plus.
• Experience working in SaaS companies or technology-driven environments is preferred.
• EdTech experience and key account handling are advantageous but not required.