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Customer Success Executive

Customer Success Executive

Drinkprime

0 - 4 years

3 - 8 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Sales operations Customer satisfaction ticketing tools VCS Manager Technology Issue resolution Customer service Customer complaints Customer Experience Executive Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrimes protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage

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Customer Success Executive

Experience & Salary

Skills Required

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