Customer Success Engineer

Job Description

About Seceon: Seceon is a leading provider of AI-driven cybersecurity solutions. Our innovative platform empowers organizations to detect, respond to, and prevent advanced threats in real-time. With a focus on automation, scalability, and simplicity, we ensure businesses of all sizes stay protected. Job Summary: As a Customer Success Engineer at Seceon, you will serve as the primary technical point of contact for our customers. Your mission is to ensure seamless onboarding, deployment, and ongoing success with our cybersecurity solutions. You will work closely with customers, internal support teams, and engineering to resolve issues, drive adoption, and ensure overall satisfaction. Key Responsibilities: Act as a trusted advisor to Seceon customers, guiding them through onboarding and implementation of our platform. Troubleshoot and resolve technical issues in collaboration with internal support and product teams. Deliver product training and support customer enablement sessions. Monitor customer health, usage trends, and proactively suggest improvements. Gather feedback to contribute to product improvements and customer retention strategies. Document processes, FAQs, and solutions to build a strong knowledge base. Support sales and pre-sales efforts with product demos and technical clarifications when needed. Requirements: Bachelor’s degree in Computer Science, Engineering, IT, or related field. 3+ years of experience in a technical support, customer success, or implementation engineering role. Strong understanding of cybersecurity concepts (SIEM, SOC operations, threat detection preferred). Basic knowledge of networking, firewalls, and cloud infrastructure (AWS/Azure is a plus). Excellent communication and interpersonal skills. Customer-first attitude with the ability to manage multiple priorities. Show more Show less