Customer Success Engineer (Production Support)

Who We Are

Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider. PaymentUs leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal and Alexa. We are looking for passionate programmers skilled in Java, Python, Angular, NodeJS, Python, Jenkins, Postgresql, Docker, Kubernetes, Spark and AWS to join our development team .

For more details, please visit https://paxcom.ai/ >> https://paymentus.com/

Who You Are

You are a self-driven support engineer with the ability to work in a fast paced environment and adapt to changing priorities. You have experience with and enjoy interfacing directly with customers over the phone and email, providing technical support through advanced troubleshooting, root cause analysis, and code fixes. You are a creative thinker with an appetite not only for solving complex problems, but also for designing and creating tools to improve both internal and customer experiences. As a well-rounded lover of technology, your expertise will cover areas of web services, databases, networking, and coding.

What You Will Be Responsible For:

Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis

Serving as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and email

Designing, writing, and enhancing tools for both internal and external facing users

Training customers on best practice usage of the platform

Using your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platform

Promoting and enhancing self-serve offerings for our customers

Contributing to team improvement by identifying process and technical gaps

Maintaining a high level of customer satisfaction, measured through surveys and feedback

This Role’s Requirements:

B.S. Degree in Computer Science or Engineering from a leading University

Should be comfortable with 24*7*365 support role

Proficiency with the web stack and web services applications

Working understanding of relational and no-SQL database concepts

Basic understanding of object oriented programming and scripting

Excellent troubleshooting and analytical skills to determine the root cause of issues

Exceptional verbal and written communication in articulating problems and solutions to both technical and non-technical audiences

Nice To Have Skills:

Experience with Java, servlets, and/or J2EE framework Support

Apache, nginx, Tomcat administration

Oracle PL/SQL experience

Experience building RESTful services in NodeJS

JavaScript, JQuery, Freemarker, CSS, HTML, and related front end technologies

Docker containerization, virtualization

Basic networking knowledge

Proficiency with Linux and command line environments

Why Join Us?

• You hate micromanagement and freedom to work is important to you
• Enjoy a flexible and relaxed work environment
• Work-life balance is important to you
• Enjoy Motivating Working Conditions
• A friendly, Supportive, Professional and achievement-oriented management team
• Competitive remuneration
• An opportunity to learn new things every day and work on the latest technologies