Customer Success Associate

Softbiz Solutions

1 - 6 years

1 - 5 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

lead generation ticketing interpersonal skills sales customer satisfaction account management customer experience troubleshooting technical support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support:

Provide prompt and effective technical support to EasyWebinar users via various channels, including email, chat, and phone.
Troubleshoot and resolve customer issues, ensuring a positive customer experience.

Customer Relationship Management:

Build and maintain strong relationships with EasyWebinar users.
Gather customer feedback and communicate insights to the product development team.
Ensure customer satisfaction and retention through proactive engagement.

Upselling and Cross-selling:

Identify opportunities to upsell and cross-sell EasyWebinar products and services.
Collaborate with the sales team to maximize revenue from existing customer accounts.

New User Acquisition:

Actively seek opportunities to expand EasyWebinars user base in the US, UK, and Australian markets.
Collaborate with marketing and sales teams to execute targeted campaigns.

Lead Generation and Account Management:

Utilize tools and strategies to generate leads effectively.
Manage customer accounts, ensuring a personalized and tailored approach.

Product Knowledge:

Stay up-to-date with EasyWebinar features, updates, and industry trends.
Provide insights into customer needs and preferences to enhance product development.

Qualifications:

Minimum of 1+ years of experience in customer success, technical support, or a related field.
Proven experience working with customers in the US, UK, or Australian markets.
Strong technical aptitude and ability to troubleshoot technical issues effectively.
Experience working in US shift timings.
Proficient in using tools for lead generation.
Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Experience with CRM software and support ticketing systems.

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