Customer Success Associate

Job Title:

Location:

Salary- 3 LPA - 3.84 LPA

About the Role

We are looking for a Customer Success Associate to provide high-quality voice support for an international process. You will handle client queries, provide technical assistance, and ensure excellent customer experience while maintaining global service standards. This role is ideal for candidates looking to build a career in international customer success and technical support.

Key Responsibilities

• Handle inbound and outbound calls for an international process.
• Provide technical support and resolve client queries effectively.
• Maintain accurate documentation of interactions and resolutions.
• Collaborate with internal teams for timely issue resolution.
• Ensure excellent communication skills with no pronunciation errors while interacting with clients.
• Deliver professional and empathetic service to ensure high customer satisfaction.

Job Requirements

• Qualification:

  Tech Graduate.
• Minimum 1 year of experience in technical support or customer service.
• Excellent English communication skills – must be clear with no pronunciation errors.
• Strong problem-solving and interpersonal skills.
• Comfortable working in Gurugram office.

Perks & Benefits

• Competitive salary + performance incentives.
• Opportunity to gain experience in international voice processes.
• Career growth opportunities in customer success and technical support.
• Supportive and collaborative work environment.