Role 👩🏻💻 Title: Customer Success Executive (Full time) 🌏 Location: Remote/Hybrid (Bangalore - preferred) 📜 Responsibilities You will be responsible for the ongoing experience of all Rocket Health users over WhatsApp, phone, email, and other messaging platforms. This dynamic role requires you to be on chat actively - our care team believes in quick responses, and clearing queries and tasks in real-time 📲 You will be required to call leads and existing users for feedback and a hands-on experience 📞 Comes with a judgement-free and empathetic mindset that aligns with our vision of creating a safe space 🫂 Document common user issues clearly and escalate them to relevant internal teams for resolution 📝 Identify trends and patterns in user interactions and recommend improvements to enhance the customer journey. Consistently delivering great end-to-end customer experience across stages, channels, and touch points in the customer journey 🧡 🧑🏼🎓Skills and Qualifications Can hold a smile and a conversation (verbal and written) in English and Hindi ( additional languages are cherry on the cake) 😊 Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms - Knowledge of emojis is a skill we love 🧡 Inherent capacity to build a strong rapport and relationship with people - patience is the key to success 🗝️ Knowledge about mental or sexual healthcare or any healthcare is an added advantage - rest assured, we will train you 🤓 Prior experience in a similar role will be preferred - but to be honest, we are all from an unconventional background and we won’t mind taking a bet on an outlier profile Bonus: a passion for healthcare and wellness P.S. — We are not building your usual health-tech. We are assembling the most driven, fun, most passionate people who are excited about solving hard problems in Indian healthcare. Let's build this together 🔥 Show more Show less
Role 👩🏻💻 Counselling and Clinical Psychologist (Full time/ Part time) 📈 Experience: 2-4 years of hands-on therapy experience (preferred) 🌏 Location: Fully remote ⏰ Time: Flexible, at your convenience 🔦 About the role Conduct 1:1 therapy sessions (primary role), support group sessions, webinars and workshops. We are looking for several rockstar mental health professionals to join our team and help drive our mission of providing high-quality, accessible care to patients. This role may be a fit for you if multiple of the following apply to you: You are passionate about increasing access to quality mental health care You are skill-full and provide outcome-focused care You have an innate ability to create awareness as you build relationships You are comfortable working in a telemedicine environment You are comfortable navigating ambiguous environments and iteratively improving processes 📋 You’re perfect if: You are qualified to independently practice therapy (Masters or M.Phil is a must) You bring 2-4 years of hands-on therapy experience (preferred) You are empathetic and intuitive listening You have a strong verbal and written communication skill You have a passion for our mission of improving access to high-quality care for anxiety & depression You have worked collaboratively with doctors who are managing your clients' medication, in tandem to therapy you are providing You are entrepreneurial and have experience working at startups and defining and iterating on new processes 📋 What you get: Monthly workshops and case discussions with the medical team and guest speakers 1:1 supervision from the senior team (if needed) along with fortnightly check-ins Free therapy - As psychologists, you take care of everyone’s mental health. At Rocket Health, we believe it is our utmost responsibility is to take care of your mental health Flexible holidays (as per role) 🤝 How it works We have a stepwise selection process to ensure that we onboard the best professionals: Fill the form, our team will get back to you post-review to arrange for the next steps A call with a member of the hiring team A mock therapy session with a team member An interview with our lead psychologist An interview with the founders
Role 👩🏻💻 Hiring specialist (Part time) 🌏 Location: Fully remote ⏰ Time: Flexible, at your convenience 🔦 About the role Rocket Health is growing our therapist community, and we’re looking for empathetic, detail-oriented professionals to join us as Hiring Screeners . In this role, you’ll evaluate mock therapy sessions (demos) conducted by psychologist candidates during our hiring process. Your structured feedback will directly shape our team by helping identify professionals who meet Rocket Health’s standards of empathy, skill, and care. 📋 Responsibilities Observe and evaluate demo therapy sessions of psychologist applicants Assess key areas such as structure, warmth, empathy, clinical reasoning, and communication Provide structured written and verbal feedback to the hiring team Ensure consistency and fairness in the screening process Maintain Rocket Health’s quality benchmarks by helping select the right candidates 📋 You’re perfect if: You’re empathetic, observant, and have strong listening skills You can provide clear, constructive, and actionable feedback You have excellent verbal and written communication skills You’re passionate about raising standards in mental health care Bonus : You’ve worked in telehealth or startup environments and are comfortable with evolving processes 📋 What you get: Opportunity to shape the future of Rocket Health’s therapist community Free therapy benefits — because caring for our team’s mental health comes first Flexible working hours and holidays (as per role) 🤝 How it works: We have a stepwise selection process to ensure that we onboard the best professionals: Fill the form. Short Call with the hiring team. Screening assignment (sample demo evaluation). Interview with our lead psychologist. Final interview with the founders.