Customer Success Associate - Motor Insurance

0 - 2 years

2 - 4 Lacs

Posted:1 week ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a Customer Success Associate for our Motor Insurance team in India. This entry-level role is ideal for candidates who are passionate about customer service and looking to build a career in the insurance industry. The successful candidate will play a vital role in assisting customers with their motor insurance needs and ensuring a positive customer experience.

Responsibilities

  • Assist customers with inquiries regarding their motor insurance policies.
  • Provide support in claims processing and follow up with relevant parties.
  • Educate customers about policy features, benefits, and coverage options.
  • Resolve customer complaints and issues in a timely manner.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with the sales team to identify upselling opportunities.
  • Conduct customer satisfaction surveys and gather feedback for improvements.

Skills and Qualifications

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Strong communication skills, both verbal and written.
  • Basic understanding of motor insurance products and services.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Customer-oriented mindset with a passion for delivering excellent service.
  • Problem-solving skills and attention to detail.

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