Customer Success Associate

• Lead Qualification: Ensure potential clients via phone, emails etc., engage in meaningful conversations, and determine interest to qualify those leads.

• Collaborate with the sales team to transfer effectively the leads along with context, and other necessary information for a seamless transition.
• Target Achievement: Ensure strict alignment to the company’s goals and assist in achieving maximum results, and achieve all individual targets.
• Customer Relationship Management: Devise effective communication strategies and maintain detailed records of interactions. Engage across communication channels to effectively queries and doubts
• Product Knowledge: Continuously read and learn about new products and improve understanding of company’s products for effective information dissemination.
• Feedback and Improvement: Provide feedback to the marketing and sales teams on the quality of leads and prospect engagement
• Reporting: Periodically and proactively collect, collate, and present customer feedback and analysis for improvement to all relevant stakeholders
• Query and dispute resolution through SLAs: Ensure strict adherence to SLAs for answering and resolving customer queries and concerns across different channels

You’re a good fit for this only if

• Bachelor's degree in Business, Marketing, or any related field is preferred. Equivalent practical experience will also be considered
• Proven experience in a sales, business development, or customer-facing role. (Experience in home, interiors, construction, furniture or allied industries earn brownie points)
• Excellent communication, verbal and written with the ability to engage customers and convey complex concepts clearly and concisely.
• Strong interpersonal skills and the ability to build rapport with potential customers.
• Goal-oriented with a focus on achieving targets and deadlines.
• You’re open to being a generalist and adapting to the uncertainty of early-stage startups. Strong ability to deal with ambiguity and problem-solve for aspects that you or the team may encounter the first time or are not familiar with.
• You bring your own unique skill set to the table and collaborate with others to accomplish your team’s goals.
• You experiment, test, try, fail, and learn continuously.
• You can work 50-60 hours, 6 days a week