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Customer Success Associate

Customer Success Associate

HireAlpha

0 years

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform:

Apply

Skills Required

service onboarding support resolve retention upselling communication pronunciation

Work Mode

On-site

Job Type

Full Time

Job Description

Work Mode:

Location:

Position:

Key Responsibilities

Engage with customers proactively to provide excellent service and support.
Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
Address customer queries and resolve issues efficiently with a focus on retention and growth.
Leverage sales acumen to identify opportunities for upselling and cross-selling.
Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications

Education:
Graduate in any field.
Languages:
English and Hindi (mandatory).
Additional proficiency in
Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati
will be an added advantage.
Excellent communication skills in English and Hindi with
no MTI/RTI, grammatical, or pronunciation errors
.
Strong interpersonal skills with a customer-first approach.
Fresher and experienced candidates are welcome to apply.
Preferred:
Experience in Insurance and/or customer-facing sales roles.

Interview Process

HR Round
Versant 5 (Certified)
Written Assessment
Operations Round
Client Round

Employment Details

Shift:
Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
Working Days:
6 days a week.

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